1. Scope and definitions
These Terms apply to rental companies (“you”) whose company and vehicles are shown on gcar.ae and its Russian version (the “Platform”), operated by gCar (“gCar”, “we”, “us”), Dubai, United Arab Emirates.
- Listing — the information about your company and your vehicles shown on the Platform: photos, specifications, prices, rental terms, location and contacts.
- Partnership agreement — a separate written agreement between you and gCar, signed by both parties.
- Qualified lead — a customer enquiry that meets the criteria set out in the partnership agreement.
If a signed partnership agreement says something different from these Terms, the partnership agreement prevails. Renters use the Platform under the Terms for users; personal data is handled under the Privacy Policy.
2. What gCar does — and does not do
gCar is an online catalogue and marketing channel for car rental in the UAE. Renters compare offers on the Platform and contact you directly by phone, WhatsApp or the other channels shown in your listing, or ask gCar to pass their enquiry on to rental companies.
gCar does not own or rent out vehicles, is not a party to the rental agreement between you and a renter, does not take bookings, deposits or payments for rentals and does not conclude contracts on your behalf.
3. Free listing
Listing your company and vehicles on gCar is free: there is no subscription and no listing fee.
gCar decides how listings are displayed, sorted and presented — in search results, on brand, model, district and price pages, in English and in Russian — and may change the design and features of the Platform. A listing does not guarantee any number of views, enquiries or bookings.
4. Lead fees: only under a signed partnership agreement
gCar may offer paid lead services: delivering qualified customer enquiries to you. Fees apply only if you and gCar have signed a partnership agreement that sets out:
- what counts as a qualified lead and which enquiries are not billable (for example duplicates within an agreed time window);
- the fee per qualified lead, the billing period, the currency and the payment terms;
- the channels through which leads are delivered, how their receipt is confirmed and how they are reported;
- how a lead can be disputed before an invoice is issued.
Without a signed partnership agreement, no fees are due. gCar does not charge for enquiries that renters send you directly through the contacts in your listing unless the signed partnership agreement expressly provides otherwise. gCar offers no paid placement or monthly listing packages.
5. Accurate prices, terms and availability
Renters see what is published, so the information must be accurate and complete: vehicles and photos, daily, weekly and monthly rates, deposit, mileage limits, insurance, additional fees, delivery options, availability, company details and licences. Tell us about changes promptly through the update method you agreed with us — a message, a spreadsheet or an integration.
Listings may also be based on information you have made publicly available. You can ask us to correct, update or remove it at any time (section 9).
To protect renters, gCar may show when the information was last confirmed, mark a listing “price on request” or “availability on request”, and pause or remove listings that appear inaccurate, outdated or misleading, or that renters repeatedly complain about.
6. Your obligations
- Hold a valid UAE trade licence and the permits required for car rental, and keep your vehicles registered and insured as required by law.
- Offer the vehicles on the terms shown in your listing, or tell the renter about any difference before the rental starts.
- Reply to enquiries promptly and professionally.
- Handle bookings, rental agreements, payments, deposits, refunds and claims yourself, under your own terms and applicable law.
- Do not publish misleading, unlawful or third-party content, and do not use contacts received through gCar for anything other than the renter’s enquiry.
7. Customer data
When a renter contacts you directly, you process the details you receive as an independent controller under the law that applies to you.
When gCar passes an enquiry on to you with the renter’s consent, you use the contact details only to answer that enquiry and arrange the rental, keep them secure, do not sell or share them and do not use them for marketing without the renter’s separate consent. Further obligations are set out in the partnership agreement and in applicable data protection law, including UAE Federal Decree-Law No. 45 of 2021.
8. Your content and our licence
You keep the rights to your photos, texts, logos and trademarks (“your content”) and confirm that you may provide them to gCar.
You give gCar a non-exclusive, royalty-free licence to use, reproduce, adapt (for example resize, crop or translate into Russian) and display your content on the Platform, on gCar’s sister sites and in gCar’s marketing, for the purpose of presenting your offers, for as long as the listing is published and for a reasonable period afterwards for materials already distributed.
The Platform’s design, texts, software and data compilations belong to gCar. You may link to your listings.
9. Corrections, removal and complaints
To correct, update or remove information about your company or vehicles, write to info@gcar.ae from an address we can link to your company. We act on such requests as soon as reasonably possible.
Complaints from renters about your service are forwarded to you. gCar does not decide disputes between you and a renter, but may pause a listing while repeated complaints are being resolved.
10. Liability
The Platform is provided “as is”. gCar does not guarantee any number of enquiries, leads, bookings or revenue, and is not responsible for renters’ conduct, for your rental agreements, vehicles or services, or for indirect losses.
You are responsible for claims arising from inaccurate information you provided and from your rental services. Nothing in these Terms limits liability that cannot be limited by law.
11. Suspension and termination
You may ask us to remove your listings at any time. gCar may suspend or remove listings that breach these Terms, contain inaccurate information, receive repeated complaints, or where the law requires it.
A partnership agreement ends under its own notice period; fees for qualified leads delivered before it ends remain payable on the agreed terms.
12. Changes, governing law and language
We may update these Terms. The current version is always available on this page with its effective date; we will tell partners about significant changes by e-mail. These Terms replace the earlier “Terms & Conditions for Rental Car Companies”, including their paid listing section.
These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. They are published in English and Russian; in case of any discrepancy, the English version prevails.
13. Contact
gCar · Dubai, United Arab Emirates
E-mail: info@gcar.ae
How the partnership works and how to apply: gcar.ae/partners